Return & Exchange Policy
Return & Exchange Policy
At NoorLite, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
✅ Returns & Exchanges Eligibility
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Items can be returned or exchanged within 7 days of delivery.
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Products must be unused, unwashed, and in original packaging with all tags intact.
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Items such as unstitched fabrics cannot be returned once cut, washed, or altered.
❌ Non-Returnable Items
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Sale and discounted items are not eligible for return or exchange.
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Products damaged due to customer mishandling are not accepted.
🔁 How to Request a Return or Exchange
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Contact us within 7 days of receiving your order via WhatsApp or email.
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Share your order number, reason for return, and pictures (if applicable).
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Once approved, send the item back to our provided address.
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After inspection, we will process your exchange or refund (as per your request).
💸 Refunds
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Refunds are only issued for eligible returns.
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Refunds are processed within 7–10 working days after the return is received and inspected.
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Delivery charges are non-refundable.
📦 Return Shipping
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The customer is responsible for return shipping costs unless the item received was incorrect or damaged.